Mid Murray Council - Position Description
**POSITION TITLE**:Community Hubs Officer
**DEPARTMENT/SECTION**:Development & Community Services
Community Services
**CLASSIFICATION**:SA Municipal Salaried Officers Award
General Officers Level 2 Casual
**DATE APPOINTED:
**Position Objectives**:
- To ensure a high level of Customer Service is provided to the community by the effective
delivery of Customer Information.
- The key focus areas for the Community Hubs Officer are:
- Effective and efficient Customer Service, which includes delivery of excellence in customer
- service that meets the needs of the community.
- To assist with the Morgan and Blanchetown Hubs, Libraries, Morgan Activity Centre and
- community service programs, projects and activities.
- To perform general administrative duties.
**Key Responsibilities**:
- Attend to front counter enquiries including, Community Service, Library Services, Morgan
Activity Centre and Council enquiries as the initial contact person for the Council and, if
necessary, direct the customer to the appropriate officer.
- Respond to incoming telephone enquiries as the initial contact person for the Council and
assist the customer, or re-direct customer to the appropriate officer.
- Registration of correspondence into Council's Records Management System.
- Help promote the image of the Council in all dealings with the community, especially
requests/complaints from residents/ratepayers/borrowers.
- Maintenance, library records and circulation of library items and patrons.
- Receipt monies for all financial transactions made to Council.
- Assist with project work and activities, both at on-site and off-site locations, as required.
- Identify opportunities to improve customer service and work practices.
- Provide customer service that meets Council's Customer Service Charter.
- Other duties within the scope of position and as directed by the Community Facilities Team
Leader.
**Requirements of the Position**:
**Qualifications**:
- Certificate III in Business Administration or similar, or experience which will demonstrate the
ability to undertake the position.
- National Police Clearance.
- Department for Human Services Working With Children Check (WWCC).
- Department for Communities and Social Inclusion (DCSI) Vulnerable Person-related clearance.
- Child Safe Environment Certificate (Mandatory Notification equivalent).
- First Aid Certificate.
- Current Class C driver's licence.
**Experience**:
- Sound experience in the preparation of correspondence, databases, administrative tasks and
office procedures.
- Experience of web tools and online technologies.
- Experience in delivering a high level of customer service.
- Experience in Local Government administration (desirable).
**Skills**:
- Ability to receipt and accurately account for financial transactions.
- Ability to focus on customers and process their requests accurately.
- Accurate keyboard and computing skills.
- Time management, planning, organisation and prioritisation skills in order to meet required
deadlines.
- High level written and verbal communication skills - communication must be characterised by
patience, clarity, empathy and understanding.
- Ability to solve problems by following procedures and guidelines and demonstrated use of
initiative.
**Knowledge**:
- Developing knowledge of Local Government and the various functions of Council.
- General knowledge of office procedures.
- General knowledge of Library Systems.
- A working knowledge of Microsoft Office Suite and online expertise with Internet and
Electronic Databases.
- Knowledge of Local Government's role in the community and the inter-relationship with other
spheres of Government.
- An understanding of and commitment to:
- Equal Prospect Policy and Procedures;
- Human Resource Management Policy and Procedures;
- Work Health and Safety Policy and Procedures.
**Requirements of the Position Cont'd**:
**Attributes**:
- Demonstration of a high level of positive personal attributes and/or ethics including:
- Motivation;
- Enthusiasm;
- Commitment to professionalism;
- Commitment to quality customer service;
- Discretion, diplomacy and tact; and
- Ability to maintain confidentiality.
- Facilitates collaborative relationships and partnerships.
- Fosters innovation and continuous improvement.
- Committed to equity, diversity and fair treatment.
- Focussed on achieving excellence in customer service.
- Works effectively as part of a team.
**Reporting Relationships**:
- The Community Hubs Officer reports to the Community Facilities Team Leader.
- The Community Hubs Officer will act under the direction of the Community Facilities Team
Leader.
**Special Conditions**:
- The employee must always gain the approval of the Chief Executive Officer prior to engaging
in paid work other than their Council position that conflicts or may conflict with their position
with the Council, as required by the Contract of Employment.