Job description
Baaz Security is a Retail Loss Prevention & Asset Protection specialised security company.
We are now hiring for a Supervisor /Senior Loss Prevention Supervisor Role.
Register your interest.
We are seeking a Loss Prevention Supervisor Role.. Applications to be part of our Baaz leadership team that will influence, support, and develop our people and growing our business in Brisbane QLD.
This position is responsible for the overall performance of the company and client, achieving Baaz Security's business results by building a positive customer experience, quality client service and premium service offering.
Key responsibilities include:
Team Leadership/Management
· Assist the state manager in rostering/scheduling for our security operations on client sites and filling vacant shifts in line with site requirements and safe rostering practices.
· Under State manager supervision frequently help and conduct interviews, meetings, and trainings programs for improving standards with staff.
· Liaising with our clients and security personnel in regards to shift arrangements and briefing staff of their duties to meet our client's needs.
· Frequently visit client sites and the deployed LPO, fulfil requests and respond in a prompt and timely manner
· Be on-call outside of business hours on a rotating basis with the other schedulers and managers of our Operations Team. (Attractive extra renumeration and time in lieu provided)
· Assist, Control & Improve in rostering and help in arranging coverage for any sickness or annual leave requests.
· Response and resolve to client and customer complaints also stop/minimize for the repeat disorders.
· Investigating and solving customers' problems, which may be complex or long-standing problems.
· Take responsibility for building a high performing team within the including; Security guards & Crowd controllers.
· Role model best practice behaviour at all times creating a culture of quality and high standard
· Ensure & monitor staff comply with BAAZ policies and procedures at all times
· Take ownership for motivation and engagement of all of your team.
* Leadership and operational support to 20 or more staff;
· Supervise and manage Security Officers in accordance with the Guidelines.
· Reviewing and giving feedback for guard's written incident reports.
· Ensure compliance with all aspects of the site security operations adhere to by the contract and industry regulatory requirements on behalf of Baaz Security
· Creating relevant site management and compliance reports to the business
TO BE CONSIDERED FOR THIS POSITION, YOU WILL POSSESS THE FOLLOWING;
* Possession of a current QLD Security License, drivers licence, current RSA card, First Aid.
* Ability to work over-time including weekends and nights.
* Coverage of guards by client can be requested 24x7 by client, so ability to answer phone and act request without time delay.
* Previous 2-4 years of management experience in a similar environment.
* Experience in the security industry as a site manager or security consultant;
* Cert IV in Security and Risk Management will be highly regarded;
* Experience in leading medium-sized teams to achieve excellence;
* Strong interpersonal and communication skills
* Proven ability to work effectively independently and as part of a team,
* Good organisational skills and proven ability to establish priorities, manage tasks and meet competing deadlines whilst maintaining attention to accuracy and detail.