Key Responsibilities
- Deliver project-level change management for Aged Care Reform (Support at Home), applying BSL Change Management Office artefacts, tools, processes, reporting and quality standards while tailoring approaches to a low change maturity, high-regulation setting.
- Work closely with a broad range of stakeholders, including care teams, operations managers, compliance/regulatory staff, IT, Finance, HR, Marketing & Communications to ensure reform changes are implemented effectively and sustainably.
- Identify gaps in the implementation of change and use initiative for corrective action required to achieve full adoption for the change.
- Assist with the evaluation, reporting and impact of planned change and identify risks and mitigations that maximise stakeholder and business commitment.
- Ensure change management planning and activities are based on situational awareness of the details of the change and the groups being impacted by the change.
- Develop training materials & FAQs, schedule and deliver training, and implement the training plan to support meaningful adoption by care teams.
- Lead and enable Change Champions, including facilitating workshops and providing guidance to embed behavioural and cultural change.
- Provide advice and technical input in relation to Aged Care Reform, industry practices, and compliance requirements.
- Exercise initiative and sound judgment to navigate ambiguity, resolve issues, and develop solutions where established processes or procedures are not clearly defined.
- Work collaboratively within teams to achieve common goals ensuring staff feel supported and equipped to implement changes required by aged care reforms.
- Demonstrate a commitment to BSL’s quality framework and culture by participating in and promoting quality actions through continual improvement activities.
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