Job Title:
Create Customer-Centric Solutions as a Service Designer
About the Role:
We are seeking an experienced Service Designer to join our team in a Government agency based in Brisbane or Canberra. This is a 12-month contract with flexible working arrangements, including two days in the office.
This role offers the opportunity to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions.
You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple stakeholders.
This APS6 equivalent role comes with competitive day rates, but please note that government contracts do not typically highlight day rates. We encourage you to discuss this further with us.
Please note that only candidates with recent government experience as a Service Designer will be considered, due to the nature of the role and search.
Key Responsibilities:
* Lead service design activities in a multi-disciplinary agile delivery team
* Apply expertise to enhance and improve existing software, including designing, developing, implementing, and testing
* Apply best practice service design methods and processes supporting future design
* Delve service design artefacts and communicate effectively
* Transform defined business needs into outcomes and problem statements
* Plan and document user interviews, also design and facilitate workshops
* Analyse and improve user experience, taking the viewpoint of the end user
* Manage stakeholder groups to develop partnerships
* Communicate well, using professional judgment to evaluate risks
Requirements:
* Over three years of experience in a Service Designer role
* Demonstrated capability in planning, facilitating, and documenting user interviews
* Proven track record in developing and implementing strategic service design initiatives
* Comprehensive understanding of the service design process and activities
* Experience in adopting the user's perspective to analyse and enhance their experience or journey
* Established ability to collaborate effectively within a team environment
* Demonstrated capacity to deliver within project and program settings
* Proven skill in identifying and strategising capability enhancements of business process improvements
* Strong communication proficiency, including the ability to translate between business and technical languages
* Capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships