Overview
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
* Participant Support Officer – (Multiple roles in Alice Springs, Katherine and Port Pirie)
* Initial contract up until December 2026; possibility of extension
* Alice Springs, Katherine NT based and Port Pirie, SA based positions
Responsibilities
* Managing and resolving participant matters by actioning planning tasks.
* Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
* Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
* Managing the team shared email inbox, appointments and telephone enquiries.
* Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
* Undertaking research and investigation activities and preparing associated reports and correspondence.
* Undertaking a range of data entry activities and ensuring follow up is completed.
* Receiving and recording complaints and other feedback in the organisation's Business systems.
Apply now or reach out to Ivan Aureus at 0480 806 *** for a chat.
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