Job Details:
- Permanent Position/ Full-time (38 hours)
- Monday - Friday role with availability to work on weekend
- Training provided
About the Business
Res Med pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases.
We strive for a great work environment and are ideally looking for someone who has good communication skills, can work independently or in a team and has a positive attitude.
About the Role
The ideal candidate should have a strong retail sales and customer service focus, with empathy, compassion and a drive to deliver the best outcome.
Responsibilities include:
- Taking customer’s enquiries in store and over the phone.
- Investigating and helping customers problem solve therapy issues.
- Providing set-up, on-going support and equipment to ensure therapy is maintained to a high standard.
- Fitting the customer for a mask and helping recommend the most appropriate mask based on training provided.
- Providing customers with advice in the safe and effective use of their medical equipment.
- Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
- Keeping positive condition of the retail premises and displays.
- Handling of payments, balancing of float and banking.
- Managing trial and sales stock - including maintaining stock levels and re-ordering stock as required.
Requirements:
- Previous experience in a busy retail or customer service role.
- Providing a caring and outstanding reception duties to our customers.
- Ability to maintain compassion and remain calm under pressure.
- A strong customer service that is always looking for the best outcome for the individual.
- Strong and adaptable communication skills are a must.
- An active listener with the ability to find solutions to customer concerns and issues.
- Healthcare retail experience is preferred, however not necessary as we will provide all the training required.
What's in it for you:
- Training is provided - we look for a great attitude and someone eager to learn.
- Job satisfaction - you will come to work each day knowing you are making a difference.
- Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our team's mental fitness.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a workplace that is free from discrimination and harassment.
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📌 Retail Sales Assistant- Bella Vista (Full Time)
🏢 Resmed
📍 Australia