Shape the future of education with Compass.
We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are designed to improve not only the school process but also community culture and student learning outcomes.
You will genuinely make a difference to a student's education or help make a staff member's day better with our smart school management solutions.
We're joined by over 250 members of the Compass team, delivering solutions across Australia and beyond.
About The Role & Team
As a Customer Success Consultant, you will work with priority clients to ensure their satisfaction and retention in the Compass product. You will provide exceptional service and support resulting in increased retention and ARR, advocacy, and promotion of the Compass product.
Key Responsibilities:
* Manage workflow for implementation, training, and account management of assigned signature schools.
* Coordinate the implementation of new modules with customers.
* Complete onsite/remote training sessions and account management visits.
* Ensure highest level of service for your portfolio of clients.
* Ensure all schools promote the platform.
* Build relationships with school leadership for successful product rollout.
* Provide clear notes, feedback, and escalate customer concerns appropriately.
* Provide phone, email, and in-person support to customers when needed.
About You
We're looking for people who have a passion for creativity and problem-solving. Excellent customer service skills are a must. We celebrate diversity and thrive in a collaborative environment.
Requirements:
* Demonstrated service-orientated approach and enthusiasm as a self-starter.
* Ability to thrive under pressure.
* Strong verbal and written communication skills.
* Strong attention to detail and ability to see tasks through to conclusion.
* Ability to build positive professional relationships with clients and educational staff.
Desirable Qualifications:
* Comprehensive knowledge and confidence using the Compass platform.
* Education experience in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant.
Benefits
We come together with unique strengths to shape the future of education. Collaborate with passionate individuals who are driven and open to change. Enjoy flexible working hours and opportunities for growth and development.
We value self-motivated, adaptable employees who contribute to our company's success. Compass is proud to be an equal opportunity employer, embracing diversity and creating an inclusive environment for all employees.
Pre-Employment Requirements:
* A valid Employee Working With Children Check.
* Verification of unrestricted work rights in Australia.
* A successful National Police Check.
* A valid Drivers Licence.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service, Non-profit Organizations and Primary and Secondary Education