Responsibilities
* Assist and oversee the day-to-day operations of the Front Office team
* Supervise and monitor team members with true leadership ability that motivates the entire team.
* Take initiative to ensure all interactions with our guests are positive and productive.
* Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
* Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
* Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
* Process and assist with check-in and check-out of guests when needed.
* Respond to and coordinate emergency situations.
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