LocationTuggerah CentreJoin us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds.
Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.
About the roleThe Client Engagement Team Leader role supports the Central Coast client engagement teams to foster and develop relationships with new and existing clients, develop a deep understanding of client needs and goals and enable matching with available CPA services.This role reports to the Senior Manager, Client Engagement and drives the operational day to day activities of the Client engagement team.
This includes maximising the retention and optimisation of CPA's client base, in addition to the conversion of new clients to CPA services and scheduling of services.The goal will be to ensure that our relationships with clients are strong, sustainable and enduring, and that we are acting upon the voice of customer insights to create a superior client experience.
You will work closely with team to create a high performing, positive, quality work culture and establish clear accountabilities and support frameworks for the team.This role is based across two Central Coast sites – Erina and Tuggerah – where you will manage a tight-knit team of experienced Client Service Consultants.
You'll share your time across both sites, fostering internal stakeholder relationships and building upon the strong local client-first culture.About you:Minimum 2 years proven experience in leading client engagement or customer service teamsStrong capability in change managementOutstanding interpersonal and communication skills to positively collaborate with internal stakeholders and clientsWorking for CPA offers you exceptional remuneration & benefits:Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per yearFlexible ways of working - working from home options, flexibility surrounding hours12 weeks paid parental leave and 2 weeks paid partner leave2 additional leave days each year$100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)Discounted gym membership for you and your family, using Fitness PassportEmployee Assistance ProgramPaid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.