Executive Manager, Cash and Transactional Banking & Customer Engagement Compliance
All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.
- Permanent full-time
- Sydney, Adelaide, or Melbourne based - hybrid working
- Information worth noting
**How will I help?**
As an Executive Manager you will be responsible for providing dedicated second line compliance support to the Consumer, Business, and Customer & Corporate Services divisions of Westpac, focusing primarily on Cash & Transaction Banking, and Customer Engagement (CTB & CE). Reporting to the Head of Compliance CTB and CE, you will assist in addressing compliance matters, implementing effective compliance framework's and operating models, and ensure there are no gaps in coverage with respect to Consumer and Customer & Corporate Services Compliance Divisions.
You will also be responsible for identifying and shaping issues including in governance forums, lead in identifying control gaps and weaknesses, as well as evaluating controls proposed by the business. Furthermore, you will also have coverage of the regulatory landscape and be responsible for monitoring, analysing, and advising on the external regulatory change agenda.
Other key responsibilities include:
- Working closely within the Consumer and Customer & Corporate Services Compliance team to develop proactive ideas and ensure consistency of approach with other business units
- Build effective relationships with other functions, such as Operational Risk, Business Controls Monitoring, Legal and Regulatory Affairs
- Engaging with business stakeholders as an effective strategic business partner to provide advice, insight, and support to the business on CTB & CE compliance matters
- Provide proactive, reliable, and relevant compliance advice, training, and monitoring solutions to address business needs
- Share learnings and best practice across Compliance to ensure optimum outcomes, enhance Self Development, and foster a culture of constructive collaboration and continuous improvement
- Support the Compliance coverage and engagement model to deliver a mature 3LoD model
- Support regulator communications and interactions, including ASIC, AFCA and OAIC
- Liaise with professional bodies to remain abreast of emerging issues and trends
- Maintain personal networks to assess Group practices against other industry participants and industry leaders
**What's in it for me?**
You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
Other advantageous attributes include:
- Comprehensive knowledge of compliance developments to identify emerging risks that may affect the business today or in the future
- Ability to adapt to rapid digitisation and technology change in financial services and Australian Retail financial product and services
- Experience in driving and managing strategic projects and programs of work
- Highly effective communication, influencing, internal and external stakeholder management, prioritisation, and problem-solving skills
- Working with complexity and ambiguity and managing through complex organisation and managing divergent drivers and objectives to produce optimal overall Group outcomes
- Degree qualified; minimum of a bachelor's degree
**What's it like to work there?**
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
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