Pullman Quay Grand Sydney Harbour is recruiting a dedicated and enthusiastic Full Time Reservation Agent to join our friendly Front Office team.
**THE HOTEL**
Pullman Quay Grand Sydney Harbour is the embodiment of chic style and sophistication. The hotel is perfectly located in beautiful East Circular Quay, near the iconic Sydney Opera House and Sydney Harbour Bridge. Our luxurious 5-star Sydney hotel with apartment-style suites offers business and leisure guest's luxury accommodation overlooking either the stunning Sydney Harbour Bridge and lively Circular Quay or the serenity of the Royal Botanic Gardens.
**THE ROLE**
As a Reservation Agent at our hotel, you will be responsible for the following:
- Managing all communication regarding reservations for the Hotel
- Exhibit high sales performance and maximise all sales leads by ensuring close of sale, up-selling, cross-selling and onselling at every opportunity
- Coordinate all requirements of the groups, including pre-payment, routing, vouchers, etc
- Prepare all group information sheets and communicate effectively to all involved stakeholders prior to the arrival of the group
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Manage Hotel inventory in relation to reservations and monitor and evaluate any business trends
- Produce reports and statistics as requested, including group forecasts and business turndowns
- Manage payments, cancellations, rooming lists and terms and conditions
- Administration of reservations, including maintaining a precise filing system
- Maintain control of guest's history and implement policy and procedures as set by the Hotel
**WHO YOU ARE**
- Passion for client and guest engagement, always seeking to find the YES in every situation
- Strong sales approach and true passion for driving and generating business
- Excellent verbal and written communication skills with a high level of spoken English
- Attention to detail and accuracy
- Knowledge and proven experience of OPERA systems would be considered highly favourable
- Availability to work Monday to Friday shifts
**WHAT WE OFFER**
In return for your passion, hard work and commitment, we will offer you:
- Extensive training and development opportunities within a world leading Hotel chain
- Great staff incentives and benefits
- A supportive and encouraging team environment
An immediate start is available for the right individual.
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.