About the role
As a Client Administrator Coordinator at Vocus, you'll provide project administration support to the sales team supporting a large Federal Government Managed Service customer.
What you will be doing
* Service Request creation coordination / tracking working with Account Manager, Solution Architects, and delivery teams to develop Work / Project Schedules
* Service Request and Service Order enablement and processing (Order entry & communication)
* Coordination of Service Request delivery with Project team – validate queries for service types, qty's, product types and volumes etc
* Manage Service Request variations – moves, changes, extension to services
* Collaboration with Project Managers / implementation team to validate Service Request agreed terms queries – Once Off costs, Build costs, PM costs
* Validate invoice content, timing, accuracy
* Work with the Account Manager and Client to produce Monthly Billing Explanation – Billing to date of Once Off cost in Statement of Works and Service Requests – Hardware, PM costs etc
* Work with Account Manager and Client to Produce Ongoing Lease forms to sign off Statement of Work and Service Requests deliverables
* Oversight of Project Status Reports Service Levels
* Regular on-site attendance at the customer's premises is required.
What you will bring
* 5 years' experience in sales administration type roles.
* Exposure to working with the Federal Government
* Strong attention to detail and organizational skills.
* Excellent communication skills, both written and verbal.riereum
* Proficient in Microsoft Office suite.
* Ability to work in a fast-paced environment and manage multiple tasks.
* Candidate must be eligible to obtain AGSVA NV1 security clearance.
* An ability to learn new systems
What We Offer
* Diverse and dynamic teams with a supportive and inclusive culture.
* Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
* Flexible hours and a hybrid working environment
* Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
* Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
* Study assistance programs to excel your personal growth, learning and development.
* Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
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