Overview
Interpret parts, process customer orders, dispatch products & parts; be the first point of contact for our customers.
About the role
Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, leveraging their expert automotive/mechanical knowledge. They assist customers with product information and advice, but also problem solve, provide solutions, and use sales techniques.
Our customers benefit from the strong relationships they build and exceptional customer service they provide.
Duties
* Interpret parts
* Process customer orders
* Efficiently dispatch products and parts
* Promote specials
* Arrange buy ins
* Process customer credits
* First point of contact for customers (in-person and over the phone)
* Contribute to a culture of safety by putting safety first, ensuring that we all make it safe & make it home
Note, this role will require lifting, bending & climbing.
Who we're looking for
* Parts interpreting "know how" (your technical parts knowledge)
* Passion for providing exceptional customer experiences
* Confidence in sharing your 'know how' and ability to communicate your knowledge in a way the customer can understand
* Innovate and collaborative approach to work
* Solution focussed / problem solver
* Sound computer skills
* Comfortable working in a fast paced and dynamic environment as part of a high performing team
* Conscious of workplace safety at all times
GPC Asia Pacific conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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