Join Hilti and drive growth to deliver innovative solutions for construction leaders.
The Implementation Service Specialist (Customer Success Manager) is one of the key pillars of our service offering and will assist in growing and supporting any existing and/or future software product and service with our partners at Hilti. Our customers range from sole traders to large construction projects. You will be the interface between the salesforce and the Back Office/Software Specialists to ensure a smooth set-up.
What You'll do
* Travelling to customer jobsites / warehouses to roll out services (Fleet, ONTrack, Connect etc.)
* Entering asset data into a customer-facing database using both a desktop and smartphone based system.
* Training customers on the use of both desktop and smartphone applications – From entering asset data themselves to using the system to best help their daily work.
* Working hand in hand with both the salesforce and Back Office/Software and Service Specialists to ensure a smooth transition within every steps of the selling process
Additional duties can also be assigned to support Hilti Stores and/or the Software and Service Specialists
What You'll Bring
* Relevant functional experience, ideally retail or warehousing, and commercial knowledge in order to interact with internal and external customers.
* Ability to manage time, multi-task and prioritize effectively.
* Details oriented and pro-active –a consistent overachiever of goals and objectives.
* Strong IT skills including MS-Office
* Effective communication skills with excellent interpersonal abilities.
* Willingness to travel within the State and Regionally – Role will be predominantly field-based with intermittent office days
What's In It for You
Show us what you're made of and we'll offer you:
* A competitive salary base & bonus
* Tools of the trade: Fully maintained motor vehicle, fuel card & mobile phone
* An extra week of leave - i.e. 5 weeks leave
* Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
* Two (2) paid days per year to give back you your community & volunteer
* Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
* A diverse and inclusive culture – with over 39 different nationalities at Hilti Australia
Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.