In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment.
Your typical day as a Service Officer may include:
• Answering client phone calls to resolve revenue enquiries, ensuring a positive client experience.
• Responding to client emails and online enquiries regarding revenue enquiries in a timely and professional manner.
• Contribute to a culture that epitomises information sharing, continued learning, personal growth, and quality client service.
You will be supported by a positive, constructive team and divisional leaders as you do your work.
The key responsibilities of the role include, but are not limited to:
• Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter and other relevant client engagement standards.
• Providing accurate and consistent information, and/or education assistance, through various media to clients or their agents.
• Analysing, interpreting and applying relevant legislation, information and data, exercising sound judgement to make effective decisions, assessments and/or recommendations.
• Navigating computer systems efficiently and effectively to maximise efficiencies and improve client services
• Ensuring your work complies with established guidelines, procedures and record keeping standards.
• Actively contributing to the achievement of agreed team performance standards.
• Working collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.
To be successful in the position, you will need:
• persistence, resilience, and negotiation skills
• a working knowledge of digital and data technology/systems
• the ability to interpret and apply legislation and/or policy or the ability to rapidly acquire this capability
The positions are based in our Maroochydore office and flexible work options may be requested after a 90 day period. Appointed applicants will be expected to work within operating hours (8:30am to 5:00pm) and may be subject to shift rotations within these hours.
Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.
Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.
We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click "Apply" to view the full advertisement on SmartJobs, including the role description.
Applications to remain current for 12 months
Job Ad Reference: QLD/662872/25
Closing Date: Friday, 10 October 2025