**Who we are?**
Ridley has been an integral part of Australian agriculture for over 30 years. Our purpose is to lead animal nutrition by solving the production challenges of today and tomorrow.
We believe:
- Meaningful change happens through meaningful partnerships
- Feed needs to be viewed as part of an end-to-end ecosystem
- Animal nutrition is the key to more sustainable and profitable farming
**Whats on offer?**
**Responsibilities of the role include**:
- Minimise the working capital bind in the receivables by overseeing the debtors aged trial balance and ensuring overdue accounts are being promptly contacted and collected in accordance with credit policy.
- Develop and maintain open and close relationships with the major accounts in the portfolio..
- Monitor and maintain appropriate customer credit limits through analysis of sales patterns and credit risk.
- Monitor orders on credit hold; contact these customers in relation to release of these orders and compliance with payment terms. Manage the release of credit held orders in accordance with credit policy.
- Complete customer account reconciliations as required, to facilitate payment of accounts or meet customer expectations.
- Closely liaise with sales people regarding credit issues arising with customers.
- Resolve customer queries in relation to credit control. Flag and record customer disputes relating to billing issues before referring to the appropriate area for resolution.
- Discuss delinquent accounts with the Credit Manager for approval to pass details on to the debt recovery area.
- Processing of payments received from customers through various channels incorporating accurate and timely allocation of payments to individual open items within each customer account.
- Preparation of banking details and the deposit of all cheques received on a daily basis.
- Review and investigation of unallocated customer payments.
**Qualifications/skills required**:
- Understanding of the legal process of debt recovery.
- High level of attention to detail
- A good understanding of business processes.
- Ability to negotiate within the scope of the business.
- Excellent telephone collection skills.
- Strong reconciliation skills.
- Strong planning, co-ordination and time management skills.
- Strong customer service skills.
- Strong communication skills.
- Basic understanding of corporate and credit law.
- Experienced user of Microsoft D365 (desirable)
- Minimum 5 years working in credit control with an in depth understanding of credit control processes and the importance of cash flow on company operations. (desirable)
In return for your skills and commitment, Ridley offers an excellent salary package with benefits, a great culture and supportive team.
If you can demonstrate experience and results, relative to the above criteria and have the character, ability, and initiative to "own" this exciting and challenging role, then we would like to hear from you.