Job Summary
We are seeking a highly skilled and proactive IT Support Engineer to join our team.
About the Role
This role involves delivering exceptional end-user support across all Information Technology and Communications systems within the business. Beyond day-to-day troubleshooting, the IT Support Engineer will take a proactive role in identifying opportunities for improvement, recommending enhancements to our IT environment, and ensuring our systems remain efficient and secure.
Key Responsibilities
* Provide 1st level support on IT applications and infrastructure.
* Build and deployment of IT equipment including laptops, iPad and POS.
* Maintain active directory environment to ensure optimal performance, security and reliability.
* Work with hosting partner organisations to configure, maintain and update our cloud services.
* Oversee corporate security practices for staff and internal stakeholders.
* Participate in IT process improvements.
* Procure, manage and monitor contracts for ICT services by third parties to ensure effective service delivery.
Requirements
To be successful in this role, you will need:
* Advanced knowledge and experience with Windows and Mac OS systems.
* Exceptional problem-solving and logical troubleshooting skills.
* Able to clearly communicate in a constructive way and who also demonstrates diplomacy when dealing with difficult people or colleagues from a different culture or have a differing opinion.
* Strong teamwork, supporting colleagues both within and outside immediate team in the achievement of business objectives.
* Comprehensive written skills to be able to create user-friendly documentation and reference manuals of all systems.
* A commitment to working with a culturally diverse workforce.
* Integrity and a commitment to ethical operations.
* Confidence, passion and enthusiasm about the customer experience.
Qualifications and Experience
* Tertiary qualifications in Computer and Information Systems and/or Microsoft MCP, Cisco CCNA certifications or higher qualifications.
* Extensive knowledge and administration of Oracle Micros (POS & Inventory) systems is preferred.
* Advanced knowledge and troubleshooting skills using Microsoft Client products and any major vendor technologies.
* Experience using Microsoft Admin & Intune.
* Relevant experience supporting the IT environment of a retail or F&B business is desirable.