Overview
Sales Coordinator role at Novotel Sunshine Coast Resort, a destination that blends relaxed coastal living with world-class hospitality. This position supports the Sales team across meetings, events, and group business at the Novotel Sunshine Coast Resort & Convention Centre.
Responsibilities
* Managing incoming event and group enquiries with warmth, speed, and professionalism
* Crafting standout proposals and contracts that showcase the best of our resort
* Highlighting and showcasing the resort facilities as you coordinate and host engaging site inspections for clients
* Being the go-to contact who ensures clients receive clear, timely and accurate information at every stage
* Partnering with our operations teams to deliver smooth, stress-free event handovers and exceptional experiences
* Keeping our CRM sharp and up to date, ensuring details are accurate and opportunities are maximised
* Supporting creative sales initiatives, from promotional activities to campaigns that drive awareness and revenue
* Management of Purchase Plus including creation of Supplier Set Up forms and actioning PO requests for the sales team
* Weekly creation and distribution of Inquiry Pipeline Report
* Deliver on ALL Accor Meetings & Events KPI's defined by management, maintaining accountability and high performance
* Ensure all KPI's set by management are consistently met or exceeded
Qualifications
* Proactive, detail-focused professional who thrives in a fast-paced hospitality environment
* Strong organisational and time-management skills
* Exceptional written and verbal communication
* A passion for client service and building relationships
* Confidence in managing multiple enquiries and deadlines
* A positive, team-focused attitude and willingness to learn
* Previous experience with Delphi system preferred
* Previous experience in hotel sales, events or administration (highly regarded)
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 hotels across 110+ countries. The career development opportunities are endless.
Benefits
* Access to global accommodation and F&B discounts
* LearnYourWay with a sophisticated modern training platform offering an expanding database of free, industry-focused training
* Recognition of service anniversaries and Accor Tenure Milestones
Diversity & Inclusion
* We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are welcome to let us know.
Employment Type
* Full-time
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