Senior Relationship Manager Job Description
The purpose of this role is to manage and build strong relationships with a portfolio of customers, and drive growth through customer acquisition, cross-selling and referrals. This involves understanding the needs of customers and providing them with appropriate solutions.
This role requires a deep understanding of customer business and financial needs, as well as the ability to develop and maintain external networks. The successful candidate will have excellent relationship management skills and be able to communicate effectively with customers and internal stakeholders.
Key responsibilities include:
* Acting in the best interest of the customer and applying a customer-centric approach
* Proactively developing and maintaining a detailed understanding of customer business and financial needs
* Providing customers with appropriate solutions
Required Skills and Qualifications
The following skills and qualifications are required for this role:
* Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
* Domain experience: Specialised knowledge and experience supporting complex customers achieve their banking goals
* Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge
* Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value
Benefits
As a Senior Relationship Manager at ANZ, you will have the opportunity to work in a dynamic and supportive environment. You will receive comprehensive training and development opportunities to help you succeed in your role.
We offer a range of benefits including:
* A competitive salary and bonus package
* Comprehensive training and development opportunities
* A supportive and dynamic work environment
Why Join Us?
At ANZ, we are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit our website for more information.