About the Role
We are seeking an experienced and skilled professional to lead complex integrations and implementations using ServiceNow. As a key member of our national Service Automation Practice, you will collaborate with technical experts to enhance our customers' operational efficiency and service delivery.
This is a permanent, full-time position offering a flexible split between working from home and office environments. We welcome applications from candidates based anywhere in Australia.
* Lead the development and implementation of new integrations, manage enhancements to existing ones, and oversee platform upgrades, updates, and patching.
* Translate complex customer requirements into effective technical solutions using business standards and methodologies.
* Provide technical oversight and mentorship to other developers, including conducting comprehensive system, functional, and automated testing.
* Lead customer-facing workshops to facilitate project scoping for ServiceNow integrations and other complex technical engagements.
* Manage project items, including business-as-usual (BAU) activities, continuous service improvement (CSI), and minor works.
About You
You're a seasoned ServiceNow professional with a passion for integrations. You bring strong drive and leadership qualities and inspire your team with a hands-on approach, enjoy sharing knowledge amongst our community and mentoring others to foster growth and collaboration.
Required Skills and Experience
* Hold current Australian Citizenship to gain required government security clearances.
* Possess a Micro-certification in IntegrationsHub or have a deep understanding of this area of the ServiceNow platform.
* Proven experience as a ServiceNow Implementation and/or Integration Developer.
* Experience in a range of enterprise environments with varying complexity.
* Relevant certifications such as ServiceNow Certified Implementation Specialist or ServiceNow Certified Application Developer.
* A strong understanding of IT service management principles and ServiceNow capabilities.
* Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
* Strong communication and interpersonal skills to effectively engage with stakeholders.