**Job Description** About the role**:
We're seeking a talented Customer Service Representative to join our bustling inbound contact centre on a fixed-term basis for 12 months. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you'll manage inbound calls from KinCare customers, Care Workers and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism and timeliness.
**About you**:
To thrive in this role, you'll need to have:
- Customer service experience within a call centre environment
- Strong communication and active listening skills
- Empathy, patience and a solution-focused approach
- Resilience and a positive attitude
- Ability to work autonomously and as part of a team
- Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
- Industry experience and/or a passion for community work is highly regarded
**About KinCare**:
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we've been putting our customers at the heart of everything we do and empowering them to live the life they choose.
What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.
As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant._