Overview
Entain is fearlessly transforming the global racing, sports, and wagering industry, delivering unforgettable customer experiences and pushing beyond traditional boundaries. Part of a FTSE 50 company with over 27,000 employees across 12 countries, Entain operates in Europe, the USA, and Australia as a true global powerhouse.
Your Impact Join our Safer Gambling team in Brisbane and play a meaningful role in helping customers enjoy betting responsibly. You will support customers where risk is identified, offering clear guidance to promote sustainability and reduce potential harm. Your work helps protect our customers while supporting the integrity of our Ladbrokes and Neds brands.
A Day in the Life This role is based in Brisbane, working standard hours from Sunday to Thursday. We embrace a flexible hybrid model, combining in-office collaboration with the freedom to work from home. Here is a snapshot of your day:
* Ensure compliance with the Gambling Act, Racing Act, and all harm minimisation obligations
* Monitor customer activity and implement harm minimisation and exclusion processes promptly
* Analyze data and reports to identify risks, improve outcomes, and escalate issues with recommendations
* Prepare accurate harm minimisation reports and provide actionable insights to management
* Build strong stakeholder relationships and deliver safer betting training
* Share knowledge and best practices to support a culture of responsible gambling
* Promote safer betting while delivering respectful, customer-focused outcomes
Your Strengths
* Experience in regulated or compliance-driven environments, ideally within the wagering sector
* Knowledge of harm minimisation or responsible gambling is highly desirable
* Confident using computer systems, including Salesforce and Microsoft Office, is desirable
* Strong customer relationship skills with a consistent focus on service excellence
* Empathetic, non-judgemental communicator with strong reflective listening skills
* Calm, objective, and professional when handling sensitive or challenging situations
* Curious and proactive, with a strong desire to learn and contribute ideas
Life at Entain At Entain, it is more than a job – you\'ll find growth, connection, and a culture where you can be yourself. As a global employer, we create a safe, inclusive environment where every voice counts, giving you the freedom to make an impact and thrive in a team that values individuality and collaboration. Our offices offer social events, live sports, and a space to connect and unwind.
Perks You\'ll Love
* Hybrid & Flexible: Balance your life and work
* Recognition & Rewards: Celebrate wins and retailer discounts
* Wellbeing Perks: Support for your health and happiness
* Workday Extras: Free breakfast, snacks, and beverages
* Office Vibes: Pool table, live sports, and fun social activities
Note: The wagering aspect of our industry requires applicants to be a minimum of 18 years old to apply.
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