Details - Customer Experience Officer (Bendigo) Customer Experience Officer (Bendigo) Apply now Job no: 568879Work type: ContinuingLocation: BendigoCategories: Administration and Executive Support, Marketing and Communications, Community EngagementFull timeContinuingWork with inspiring people who are driven to make a difference!About the positionLa Trobe Sport is a university department with the strategic goal of making La Trobe University the University of choice for Sport in Australia.La Trobe Sport was established to implement the Plan for Sport at La Trobe, involving activities such as:Developing teaching and learning opportunities related to sportBuilding research capacity in sportDeveloping sporting partnerships to enhance teaching, learning, and researchFacilitating academic programs related to sportCoordinating student services and facilities to maximize club sport and community/school partnershipsSupporting infrastructure development for sport programsManaging sport-related partnerships and sponsorshipsThe primary purpose of this position is to work with the Customer Experience Officer (Admin) to facilitate sales of facilities and experiences, ensuring outstanding customer service across La Trobe Sport's infrastructure.Special Requirements:Working on a rotating roster within normal business hours (7.30am - 7.30pm), depending on facility bookings.Skills and ExperienceCandidates should have:Good communication and interpersonal skills to build positive relationships with stakeholdersA flexible attitude, initiative, adaptability, ability to prioritize, and work independently or as part of a teamKnowledge of IT systems like booking software, point-of-sale, and Microsoft OfficeA solutions-focused attitude and willingness to support various service areasStrong attention to detail, organizational and time management skillsA positive, proactive attitude and commitment to excellent customer serviceWillingness to learn and contribute to a high-performing, inclusive team cultureTraining or education equivalent to Certificate III/IV in Sport & Recreation or similarRelevant experience and knowledge of customer service principles in sport and recreation settingsRefer to the Position Description for additional duties, skills, and experience requirements.Welcome Video - Victorian Regional campuses:Discounts for staff and their families on La Trobe coursesHow to applyPosition Enquiries: Lara Daly, Regional Sport CoordinatorRecruitment Enquiries: Lisa White, Talent Acquisition ConsultantOnly candidates with Full Working Rights in Australia may apply.Application process: Submit an online application including a cover letter outlining relevant experience.Please scroll down to apply.Note: We welcome applications from Aboriginal and Torres Strait Islander people and support diversity and inclusion. Flexible interview formats will be available.Additional info: All employees must hold a valid Victorian Working with Children Check prior to starting.Advertised: 01 May 2025 AUS Eastern Standard TimeApplications close: 07 May 2025 AUS Eastern Standard Time