Service Desk Officer - 6-Month Contract - Blacktown
Clicks IT Recruitment is seeking a Service Desk Officer to join a busy IT team based onsite at the Civic Centre in Blacktown.
This is a 6-month temporary contract offering $***** per hour (including super).
You'll be working 35 hours per week, Monday to Friday, on a rotating roster between 7:30am and 5:30pm.
Responsibilities
Provide Level 1 and Level 2 desktop and service desk support
Diagnose & resolve hardware, software, and network issues
Log and manage service requests and incidents in the ITSM system
Escalate complex problems to senior support teams
Assist with account management and system administration tasks
Support installation and maintenance of desktops, laptops, printers, and peripherals
Deliver excellent customer service to end users
Maintain IT documentation and knowledge base articles
Ensure compliance with IT policies and security standards
About you
Previous experience in desktop support or service desk roles
Strong knowledge of Windows environments and Microsoft Office applications
Excellent communication and problem-solving skills
Ability to work effectively within a rotating roster
What's on offer
6-month contract with competitive hourly rate
Full-time onsite role in Blacktown
Opportunity to support critical IT operations in a dynamic environment
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.
For further information please contact Theo Panaligan at Clicks IT Recruitment on .
At Clicks we embrace diversity, inclusion and equal opportunity.
First Nations people are encouraged to apply.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please call or email .
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