Front Office Ambassador
Rydges Newcastle is seeking a professional and friendly Front Office Ambassador to support the hotel's day-to-day operations.
Key Responsibilities:
* Attend to guest queries proactively.
* Welcome guests and efficiently check them in and out.
* Process daily guest transactions and manage accounts accurately.
* Collaborate with other departments to ensure rooms are well-prepared for guests.
* Work rotating shifts across a 7-day roster.
Requirements:
* Previous customer service experience in a hotel environment.
* A logical and common-sense approach to resolving concerns.
* Empathy and ability to anticipate guest needs.
* Proficiency in computer applications; Opera PMS experience is an advantage.
* A 'can-do' attitude and willingness to support team success.
Benefits:
* Team member discounts from day one, including stays at EVT hotels and discounts on movie tickets, dining, and experiences.
* Opportunities for rapid career growth within our network.
* Work for Australia and NZ's largest and most diverse experiences company.