Melbourne Central - Supervisor - Full Time
Location: Melbourne Central
Employment Type: Permanent – Full Time
Salary: $27.68 / hour
Description
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
Beyond just the basics of communication, you'll be the go‐to for keeping the info flowing smoothly throughout the store. You will work with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.
In this role, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.
Key Responsibilities
* Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
* Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
* Maintain a clean, visually appealing, and well‐organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well‐stocked.
* Support the store manager and trainee managers in achieving sales targets through team motivation, creative approaches to drive performance (like check‐ins or shop floor competitions), and actively seeking opportunities to exceed goals.
* Organise and contribute to in‐store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
* Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
* Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
* Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
* Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
Hours and Work Pattern
Hours available: 38 hours per week.
Work pattern: Tuesday – Saturday
* Tuesday: 12 midday – 8 pm
* Wednesday: 12 midday – 8 pm
* Thursday: 1:30 pm – 10 pm
* Friday: 2 pm – 10 pm
* Saturday: 12 midday – 8 pm
Skills and Experience
Customer Service: Embrace a genuine love for delivering outstanding customer service and inspiring your team to provide a 5‐star experience.
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve collective goals and fostering a supportive work environment.
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.
Benefits
* 50% discount on Lush products
* Profit‐based bonus
* Paid day off for your birthday
* Employee assistance programme
* A progressive work environment that celebrates diversity
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