Customer Service Representative - Banking
Looking for a fresh start or flexible job opportunity right here on the Gold Coast? Join Foundever, a global leader in customer experience, supporting over 750 of the world's most well-known brands — and we're hiring locally
Why Foundever?
At Foundever, our people come first. With 170,000 team members globally, we know our strength is in our people. That's why we offer:
* Comprehensive training and full support
* Real career growth opportunities
* A vibrant, people-first work culture
About the Role
Join our Melbourne-based team as a Customer Service Representative, supporting customers with general banking enquiries — no sales or upselling, just real conversations and problem‑solving.
You'll be helping with:
* Account balances and card replacements
* Updating personal information
* Online banking support and fraud enquiries
* Dispute investigations and feedback capture
What We're Looking For
* Customer service experience is great, but not essential
* You're confident using a computer and navigating multiple systems
* You communicate clearly and professionally
* You enjoy solving problems and helping people
* You've completed at least Year 10 or equivalent
We Welcome Everyone
* Students
* Working Holiday Visa holders
* Parents and carers
* Pensioners and retirees
* People returning to the workforce or changing careers
Training
* Weeks 1–3: Monday–Friday, 9:00 am–5:30 pm
* Weeks 4–7: On‑the‑job coaching, Mon–Fri between 8:00 am–8:00 pm
Work the Way That Suits You
* Full‑time and part‑time roles
* Split or night shifts available
* Hybrid/work‑from‑home opportunities (conditions apply)
Perks & Benefits
* Full training provided
* Health insurance discounts
* Staff discount platform (tech, groceries & more)
* Monthly social events and team activities
* Performance incentives*
What You Need to Know
* You'll need to attend 100% of training
* If working from home, you'll need reliable internet and a quiet space
* Australian working rights and a police check are required
* You must hold valid Australian working rights, including any valid visa that permits employment
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