TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Robust candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Hampton Roads area
Responsibilities
- Participate in efforts to improve overall performance
- Supervise and manage overall contact center operations
- Workforce management and schedule management
- Quality assurance
- Performance management
- Reinforce training and coaching contact center agents
- Direct customer support, when needed
- Engage with client and respond to Government requests
- Other duties, as assigned
Qualifications
- HS diploma (or equivalent) is required
- 4 years of contact center experience
- 2 years of contact center supervisor experience
- Must be able to obtain and maintain government agency suitability requirements as a condition of employment
- A reliable, hard-wired internet connection is required
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📌 Remote Call Center Supervisor
🏢 TechOp Solutions International
📍 Sunshine Coast Regional