Job Opportunity
You will have the chance to lead a team that delivers exceptional customer experiences, building connections and driving ambitious goals both in-store and in our communities. As an entrepreneurial leader, you will be responsible for all aspects of retail store operations, including strategy and development of your team and community.
You are product-obsessed and seek opportunities to get outside and experiment with our products firsthand. You prioritize your connection with nature and celebrate others who share this enthusiasm. This passion for the brand, product, and values inspires your team, elevating the customer experience and creating space for everyone to find their balance.
Your role will involve:
* Leading a team in alignment with our Vision, Purpose, and Values
* Managing oversight and leadership of the floor across five key areas: experience, product, community, operations, and people
* Training and coaching a high-performing team focused on delivering a best-in-class customer experience
* Championing floor leadership and customer experience by leading from the floor 80% of the week
* Overseeing the full employee lifecycle: onboarding, training, development, performance management, and offboarding
* Running a profitable store by aligning the team with sales targets and managing labor planning and expenses
* Managing team scheduling with a focus on guest and employee experience
* Building community partnerships to drive awareness and recruit brand ambassadors
* Overseeing all product/inventory management, visual merchandising, and sell-through
* Using tools to plan store budget and labor hours with accountability
* Leading weekly leadership meetings on updates and performance across business areas
Requirements
To succeed in this role, you will need:
* 3–5 years of leadership and retail management experience
* Strong leadership skills to recruit, hire, train, and develop future leaders
* An entrepreneurial mindset with a drive for results
* A passion for service and exceptional customer experience
* Financial acumen in budgeting, sales forecasting, and expense control
* The ability to set clear vision and align the team around goals
* A commitment to seeking thoughtful solutions and doing what's right
* A passion for leadership and the outdoors
* Strong written and verbal communication skills
* Excellent time management and problem-solving abilities
* Proficiency in Microsoft Suite (Word, Excel, Outlook)
* The ability to lift up to 30 lbs
Benefits
This role offers a salaried position with full-time hours of 40 hours/week. Availability must reflect business needs, including a mix of mornings, evenings, and weekends. Required availability on peak holiday seasons.
Equal Opportunity
We are committed to creating a culture of inclusivity where all voices are heard, and values are respected. Everyone can expect equality of opportunity and fair treatment, helping build a healthier, more creative, and community-reflective workplace.
Our Values
We live by four core values:
* Disruptive Evolution: Design your future through challenge, experimentation, and inspiration
* Commit: Set and deliver on bold objectives
* Live It: Deepen your connection to nature and live purposefully
* Leave It Better: Help create a better world, together
Keywords
Entrepreneurial Leadership Retail Management Customer Experience Team Development Employee Lifecycle Budget Planning Labor Hours Accountability Weekly Meetings Inclusivity Community Partnerships Product Inventory Management Visual Merchandising Sell-through Microsoft Suite Time Management Problem-Solving Ability Nature Connection Purposeful Living Disruptive Evolution Commit Live It Leave It Better
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