We are looking for a professional to fill the role of Application Support Analyst.
About the Role
This position is responsible for providing application and batch support to key technologies used across the organization. As an Application Support Analyst, you will be part of a large group that collaborates closely and has a deep customer-centric approach to delivery.
You will play a vital role in enabling roadside transactions to be constructed, rated, and allocated to a specific customer account. This role also involves on-call duties from time to time.
Key Responsibilities
* Incident Management: Resolve incidents within service level agreement objectives, ensuring minimal business disruption.
* Batch Scheduling & Processing: Maintain, analyze, and update batch workflows to support operational efficiency.
* System Monitoring: Proactively monitor systems to identify and address issues before they impact services.
* Service Request Management: Action and fulfill service requests in a timely and accurate manner.
* Continuous Improvement: Contribute to the development of improved processes, procedures, and standards.
* Change Management: Execute application operations changes in line with governance and compliance requirements.
* On-call Support: Provide after-hours support on a rostered basis.
To succeed in this role, you should have transferable skills and experiences, including:
Technical Experience
* Middle ware platform - Experience in WebLogic administration of mission-critical systems Oracle Fusion suite (highly desirable)
* CRM Systems - Skilled in managing and supporting Oracle Utilities Customer Care & Billing platforms or Salesforce administration
* Database Management - Experienced with Oracle and Microsoft SQL Server RDBMS
* Operating Systems & Networking - Proficient in Unix and Microsoft client/server environments
* Integration & APIs - Hands-on experience with API Management platform
* Cloud Applications - Familiar with AWS web services and custom Lambda applications
* Monitoring - Experience in Splunk, Oracle Enterprise Monitoring or equivalent APM tools
* Service Management - Experience in ITSM tools, ServiceNow, JIRA and Confluence
* Managed File Transfers (MFT), workload automation and CICD pipeline experience (advantageous)
Core Skills
* Strong written and verbal communication skills.
* Able to remain composed and effectively manage challenges as they arise.
* Methodical, analytical approach to solving complex problems.