Job Location (Short): Melbourne, Australia
Workplace Type: Hybrid
Business Unit: SIG
Responsibilities
Develop, improve, and use Quality, System Build, Testing and Transition plans to meet contractual commitments including time frame, quality, and cost dimensions.
Application Implementation consultants are required to:
Maintain a lead role as Product Specialist in support of customers and the sales function
Define and deliver configuration requirements to customers
Gather and translate business and technical requirements
Configure and implement the applications at a high quality
Actively participate in software configuration planning and management
Proactively communicate all design, build, testing and quality risks, assumptions, and dependencies for timely escalation
Escalation-point for support team (Level 3 Application Support Specialist) as needed to deliver the contracted response times at various severity levels during project delivery
Participate in pre-sales activities as required
Assist in the preparation of quotations and tender process responses such as EOI's, RFT's, RFQ's as required
Work across understanding of release and configuration management
Writing technical documentationAnd other reasonable tasks as directed from time to time.
Education / Qualifications
SKILLS AND ABILITIES
Ability to write technical and business documentation
Excellent listening, questioning and presentation
Strong customer service focus and communication skills (written and verbal)
Strong analytical, problem solving and technical skills
Business Analysis skills advantageous
Enjoy working with, installing, configuring software
Strong database skills
Effective time management and conflict resolution skills
Ability to deliver problem resolutions under pressure at customer-site
Ability to negotiate transition through customer testing to production, training and then maintenance and SLA's
Consulting skills necessary
Leverage business and technical acumen to nurture client relationships
Ability to communicate issues and resolutions clearly
Time management, expectation setting and prioritisation skills to manage multiple requests and stakeholders
Technical competence in current market computing technologies
Conduct training sessions and running customer workshops (nice to have)
ATTRIBUTES REQUIRED
Self-motivated and enjoys autonomy
Passionate about software and technology of all sorts, even outside of work
Natural confidence in customer-facing role (remote and in person)
People orientated with positive interpersonal skills
Excellent interpersonal skills and the ability to work in a busy environment
Diligent, collaborative, and great team player
Performance driven, outcome focused and operates with a sense of urgency
Highly ethical; has quality awareness
Strong, demonstratable problem-solving skills
Seeks accountability and feedback
Actively addresses problems and often innovatesTeamwork and flexibility to work beyond set role for the benefit of the overall team
Submit all project work and in-progress updates in a timely manner
Sound understanding of the commercial impact of activity on profitability
Demonstration of Hexagon's core values of professional, engaged, innovative, customerfocused, profit driven and entrepreneurial
POSITION SPECIFIC COMPETENCIES
This role requires the successful candidate to pass National Police Record checks.
Domestic and International travel may be involved
Be available for the 24 X 7 on-call support roster on a mutually agreed case by case basis
Working knowledge across C#, ASP, .
Net and WPF User Interface modification (not essential)
Understanding of testing, ability to conduct smoke testing (not essential)
Knowledge of operational workflows within I/CAD and InService (nice to have)
QUALIFICATIONS
Tertiary level qualifications in Software Engineering or equivalent
Certification in SQL Server, Oracle or similar databases will be highly regarded
Successful track record in implementation of software delivery life cycle projects
Demonstrated understanding of the Software Development Life Cycle (SDLC)
Strong relational database knowledge and proficiency in writing SQL including SQL Server Mirroring and Always-On and Oracle RDBMS including Data Guard
Competent in SQL, XML, Scripting, Windows Desktop, Windows Server, Citrix, IIS, Cloud, Windows Operating Systems (workstation and server) and IP Networks
Ability to use and interact with VSTS, TFS, SVN, GIT and Visual Studio and related tools
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies.
We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Hexagon's Safety, Infrastructure and Geospatial (SIG) division provides mission-critical and business-critical solutions to governments and service providers for smarter and safer communities, better public services, more reliable infrastructure, and improved resilience of vital services through patented leading location intelligence technology.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR.
Learn more athexagon.com and follow us @HexagonAB.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business.
Everyone is welcome—as an inclusive workplace, we do not discriminate.
In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself.
You are valued here.
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