Job Title: Customer Claims Consultant
Are you a problem solver with excellent customer service skills? We are seeking a Home Claims Consultant to join our team.
About the Role:
As a Home Claims Consultant, you will be responsible for providing exceptional support to individuals navigating the home insurance claims process.
* You will act as a customer advocate, providing regular updates and building trust and rapport with our customers.
* You will review reports from builders, engineers and suppliers, making decisions based on findings and guidelines.
* You will resolve issues proactively, handle conflicts with empathy, and consistently act in the best interest of our customers.
* You will collaborate effectively with colleagues, builders, and suppliers to streamline the claims process and achieve optimal outcomes.
Why Choose Us?:
We offer a rewarding career with opportunities for growth, development, and skill acquisition within a supportive team.
* Our prime location provides easy access to shops, cafes, and restaurants.
* After 6 months and meeting KPIs, you have the potential to work from home.
* Generous leave, including paid time off.