Job Description
About this Role
We're seeking a seasoned security expert to play a pivotal role in maintaining and enhancing our customers' security environments. As a key member of our team, you'll ensure that security operations meet contractual deliverables and service level agreements while providing expert support across a range of activities.
You'll be involved in day-to-day security operations including implementing customer requests, supporting project design and installations, incident and problem management, reporting, and collaborating with Senior Security Engineers.
Key Responsibilities:
Develop, implement, and manage Application Allowlisting configurations.
Conduct software vulnerability assessments and perform upgrades and patching as required.
Perform secure data restorations as requested by customers.
Test, implement, monitor, and tune security software/hardware to ensure optimal performance and proactively highlight potential issues.
Create and maintain documentation and work instructions for security services.
Troubleshoot and resolve issues impacting security system availability, performance, capacity, and utilization in line with SLAs.
Analyze traffic data and recommend improvements to security infrastructure.
Provide security consultation to customers, including risk management and mitigation strategies.
Deliver onsite support to customers and field staff in resolving system and application-related issues.
Skillset Required:
Strong IT security product knowledge (GUI and CLI).
Solid understanding of Windows Server, Desktop OS, Active Directory, Group Policy, DNS, DHCP, DFS, Exchange, and Teams, with the ability to apply Server Engineer skills to security initiatives.
Knowledge of technology risk, data privacy, and security compliance regulations.
Proven experience supporting information security devices and processes.
Excellent written and verbal communication skills for technical and non-technical audiences.
Strong grasp of attack tactics, techniques, and procedures.
Analytical mindset with strong problem-solving skills and the ability to manage multiple priorities.