Guest Service Ambassador
As a key representative of our hotel, you will be responsible for ensuring that every guest receives a warm and personalized welcome, exceeding their expectations at every turn.
We are seeking an experienced Guest Service Agent to join our team. In this role, you will have the opportunity to make a real impact on our guests' experiences, from the initial check-in process to the final farewell.
* Develop strong relationships with guests, colleagues, and stakeholders, utilizing excellent communication skills to provide exceptional service across multiple channels.
* Utilize property management systems to efficiently manage guest reservations, updates, and special requests, ensuring seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Requirements:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.