CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond.
CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution.
We are seeking a highly motivated and experienced Building & Hotel Manager to oversee the daily operations of a residential and hotel complex. This dynamic role blends building and facilities management with guest-facing hotel operations, offering variety, responsibility, and the chance to make a real impact.
About You
You are a hands-on, proactive, organized, and customer-focused, with a solid background in both building and hotel operations. You thrive under pressure, enjoy multitasking, and are a great communicator.
Key Responsibilities:
* Manage building maintenance, contractor supervision, and compliance across the property
* Manage hotel front office operations including reservations, room allocations, and guest services
* Respond promptly to guest enquiries, requests, and complaints to ensure a premium guest experience
* Monitor occupancy, revenue, and support yield optimisation in collaboration with the revenue team
* Coordinate with housekeeping and maintenance to ensure high presentation standards and readiness
* Mentor team members and manage rosters to ensure smooth service delivery
* Oversee building maintenance, common area cleaning, and contractor coordination
* Ensure compliance with WHS, fire safety, and building regulations
* Liaise with residents, Body Corporate, and executive committee members efficiently
* Support budgeting, cost control, and provide regular operational reporting
* Participate in after-hours emergency support on a rotating basis
Skills & Qualifications
* Minimum 2 years' experience as a Building Manager or Hotel Manager (or Assistant Manager in either capacity).
* Strong understanding of strata schemes, Body Corporate processes, and caretaking obligations.
* Sound knowledge of WHS and building compliance regulations.
* Previous experience using RMS or similar property management systems is advantageous.
* Strong administrative and computer skills (Word, Outlook, Excel).
* Excellent verbal and written communication abilities.
* High-level customer service and interpersonal skills.
* Ability to work independently and collaboratively.
* Flexibility to work weekends or public holidays as required.
Software & Tools
* MYBOS (maintenance and work order system)
* RMS (preferred)
* Microsoft Office Suite (Word, Outlook, Excel)
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