Job Description:
We are seeking an experienced Service Desk Team Lead to join the amazing Adelaide team. Night shift role.
Essential Job Functions
* Assist in the management and operation of Service Desk team, providing support to the L1.
* Contribute to the implementation of Service Desk strategies and projects.
* Help maintain the performance and availability of L1 systems while troubleshooting issues.
* Collaborate with other Stakeholders to understand their Service desk requirements and support design and/or implementation.
* Participate in the implementation of best practices and process improvements within the Service Desk Environment.
* Assist in the development of Service Desk documentation, including policies, procedures, and reports.
* Contribute to the optimization of resource allocation for Service Desk tasks and projects.
* Effective communication to provide support and collaborate with team members and Stakeholders.
Basic Qualifications
* Bachelor's degree in a relevant field or equivalent combination of education and experience.
* Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
* Proven experience in infrastructure technology management.
* Proficiencies in technical knowledge and teamwork.
* A continuous learner that stays abreast with industry knowledge and technology.
Other Qualifications
* An advanced degree in a relevant field is a plus.
* Relevant certifications, such as ITIL foundation, CompTIA A+, Microsoft Certified: Azure Fundamentals, or AWS Certified Cloud Practitioner, are a plus.
We're committed to fostering an inclusive environment where everyone can thrive.
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