Service Desk Analyst | Department of Defence | CanberraWe are seeking a TSPV Service Desk Analyst to support critical infrastructure for a federal government department within the intelligence community.This is a 12-month contract with potential for two 12-month extensions. You will be responsible for deploying, configuring, and maintaining desktop hardware and software, imaging systems, and cryptographic devices.Contract Length: Initial 12 months + 2 x 12-month extension optionsEstimated Start: 1 July 2025Location: Canberra - Onsite only (WFH not available)Security Clearance: Must hold a TSPV; if you do not hold this clearance, you will not be eligible.Citizenship: Australian citizens onlyLevel: APS5 equivalentHours: Up to 40 hours per weekClosing Date: Tuesday, 13 May 2025, 11:59pm (Canberra time)Reference: LH-02769Key Responsibilities:Install, remove, and maintain desktop hardware and softwareUpdate configuration management records for asset trackingTroubleshoot and resolve user issues across desktop platformsLiaise with users regarding outages and system disruptionsManage the safe handover and deployment of IT equipmentShare knowledge and support junior team membersTechnical Skills:Build and maintain Windows 10 desktop imagesEdit and update HTML pages within Windows imagesConfigure desktop devices and prepare two-factor authenticationMaintain and patch Windows environmentsManage cryptographic inline network encryptorsClearly articulate product-related technical aspects to stakeholdersEssential Criteria:Proven ability to install, configure, and maintain desktop and infrastructure componentsExperience with performance monitoring, issue resolution, and documentationFamiliarity with diagnostic tools, escalation procedures, and user supportAbility to contribute to improving installation standards and operational processesDesirable Criteria:Experience with security technologies from Palo Alto, Cisco, Microsoft, Dell, Thales, and NetAppAbility to conduct agreed hardware maintenance tasksHow to Apply:Submissions must include a response to all selection criteria (max 3000 characters per criterion).Contact: Daniel - 0424 906 007www.clearedrecruitment.com.auAt Cleared, we provide tailored recruitment solutions for individuals seeking their next opportunity and organisations searching for talent within Defence, Intelligence, and National Security.
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