Allied Health Administration and Reception - Work from home
Allied Business Support Australia (ABSA) is a Virtual Support Agency offering offsite Reception and Administration support to clients all over Australia. We support industries such as trades, allied health, legal, financial, beauty, e-commerce, equipment hire, fitness, hospitality, insurance and IT as an example.
This is a pivotal role for our company and our clients. It is a high pressure role given you will be supporting 20 + Clients, taking calls, making bookings, outbound calls and administration tasks that our clients require to keep their business running smoothly.
We are now recruiting for a work from home Receptionist with a strong background in allied health administration. The role is permanent part time, Monday to Friday 12pm - 5pm AEST
MAIN DUTIES/RESPONSIBILITIES:
* Taking inbound and outbound calls and call transfers for 20+ clients
* Handling queries via phone, email and general correspondence
* Handling bookings and reschedules via phone, email and general correspondence
* Email Management
* Using 10+ different online booking systems and softwares
* Being first point of contact for our clients and their own clients
* Liaising directly with our clients to assist in any administration + reception support that may require
* Completing daily handovers
* Supporting clients and team with Administration as required
SKILLS & EXPERIENCE
* Experience in NDIS Administration (raising & maintaining service agreements and bookings) - advantage but not a must have
* Experience in a reception / customer service role is a must
* Organisational Skills
* Exceptional multitasker
* Excellent verbal and written communication skills
* Able to meet deadlines
* Able to follow procedures and direction
TECHNICAL SKILLS
* Experience with at least one practice management system including Splose, Cliniko, Halaxy or Zanda - advantage but not a must have
* Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
* Knowledge and understanding of Google Suite and all associated products
* Intermediate IT skills, able to troubleshoot basic technical issues that may arise
* Ability to use many software products at the one time
JOB REQUIREMENTS
* Own Laptop (must be portable for training) or portable PC with the ability to replace and upgrade as needed
* Microsoft products installed
* Fast speed Internet - (we will require you to do an internet speed test)
* Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed
* Headset
* 2nd Monitor
* Quiet home office with no background noise - this role is not suitable for anyone with small children or noisy pets at home
PERFORMANCE GOALS
* Complete administration tasks on time
* Support clients, suppliers and other team members professionally at all times
* All calls are answered within set KPI times
* All time is logged in time tracking software and 90% of rostered time is tracked
* A real team player
* Able to complete a thorough handover to the next shift team
* Ability to work across many online booking systems
* Able to follow direction from Team leader and Head of Operations
* Keeping a calm and harmonious team environment
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