If you are passionate about this role but are not 100% sure that you meet the requirements, we still would love to hear from you and have a chat.
**Your responsibilities will include but not limited to**:
- Adherence to the applicable legislation, orders, instructions, standard operating procedures and codes or directions from the Parking Services Supervisor and/or the Compliance Services Coordinator.
- Analyse complex information and make sound recommendations.
- Provide excellent customer service and deliver quality service outcomes.
- Coordinate, manage and prioritise own workload in a busy complex environment.
- Work independently and contribute positively to a team setting.
- Be flexible in your approach to work and adapt well to workplace change.
- Work to timelines within budget.
**Your knowledge and experience will include**:
- Current unrestricted manual Drivers Licence.
- Completion of SEINS (Self Enforcing Infringement Notices System) training or the ability to rapidly acquire this.
- Demonstrated experience in Customer Service.
- Previous regulatory or enforcement experience is desirable.
- Effectively use information technology, including handheld devices
**To be successful in this role you will have**:
- Successful completion of SEINS (Self Enforcing Infringement Notices System) training or the ability to acquire within the first 1 month of employment.
- Knowledge of, and ability to enforce, the Australian Road Rules
- The ability to deal with people and difficult customers in a calm, courteous and helpful manner at all times.
- Excellent organisation skills and ability to plan and prioritise multiple projects while consistently meeting agreed timeframes.
- Excellent interpersonal skills and ability to provide excellent customer service and deliver quality service outcomes as part of a multi-disciplinary team.
- Demonstrated commitment to Work Health Safety, Equal Employment Opportunity and Cultural Diversity principles.
- Demonstrated computer literacy, with experience in the MS Office suite of software (Word, Excel, Outlook, Publisher and PowerPoint).
- Current Drivers Licence permitting the holder to drive a manual motor vehicle in NSW.
- The availability to work across 7 days of the week on a rotating roster including weekends and public holidays
- Confident in the use of electronic handheld devices
- The ability to work in a confined space in a car for long periods of time and the adaptability to work with a variety of different personalities.
- Good listening skills and able to follow directions well
It would be highly regarded in addition to the above if you have:
- Traffic Control Ticket
**We offer**:
- Permanent Full-time position, working across 7 days of the week
- Uniform provided
- Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,190.06 to $1,378.87 per week full time equivalent (dependent upon skills and experience).
- Partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.
Other benefits include:
- Annual salary reviews
- 12% Superannuation
- Work with a great team who all support each other
- Employee Assistance Program (4 sessions per year)
- Education and training support
- Fitness Passport
- Health and Wellbeing days
**Location**:
You will work in Mullumbimby and our Depot in Byron Bay, however Council can require you to work from other work sites as required for operational reasons.
**Contact**:
Tony Lucas - Parking Services Supervisor, 0437 011 457
**Closing date**:
**Position Description**:
We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part time, job-share or working from different locations. Everyone can ask about it.
**Pre-Employment Screening Process**:
📌 Parking Officer Roles Available
🏢 Byron Shire Council
📍 Mullumbimby