Valet Concierge & Customer Services Professional
Melbourne Airport is seeking an experienced and highly motivated individual to fill the role of Valet Concierge & Customer Services Professional. In this position, you will be responsible for providing exceptional customer service to airport visitors, while also ensuring the smooth operation of our valet services.
About the Job:
The successful candidate will possess excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment. They will also be required to offer expert knowledge of the airport precinct, answer queries about amenities and services, and ensure that all company policies and procedures are followed.
Key Responsibilities:
* Provide exceptional customer service to airport visitors.
* Greet and welcome customers, offering professional valet services.
* Attend to customer needs, ensuring a positive and memorable experience.
* Offer expert knowledge of the airport precinct, answering queries about amenities and services.
* Collect and label keys accurately, ensuring efficient vehicle return.
* Park and retrieve customer vehicles safely.
* Organise paperwork related to customer transactions.
* Ensure company policies and procedures are followed.
Requirements:
To be successful in this role, you will need to possess:
* Previous customer experience.
* A genuine passion for delivering excellent customer service.
* A full manual VIC Drivers Licence and clean driving record.
* Strong communication and interpersonal skills.
* Ability to work well in a team and adapt to changing circumstances.
What We Offer:
As a valued member of our team, you can expect:
* A competitive salary.
* Opportunities for career development and growth.
* A dynamic and supportive work environment.
* A range of employee benefits and discounts.