Support the successful conversion of prospective students from initial enquiry to course enrolment
- Full time continuing opportunity based at our Callaghan Campus
- 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts
- Future Students is offering the opportunity to join a collaborative and high-performing team, aligned with recent structural changes. This marks an exciting phase for Future Students as we align the University to address market challenges and enhance student acquisition strategies. The vision for domestic admissions is evolving from a critical back-office administrative function to an externally focused, commercially driven operation aimed at providing a competitive edge for the University._
**Be challenged and imagine with us**:
As Conversion Officer (Domestic), you will deliver outstanding service and support to guide enabling, undergraduate, and postgraduate coursework enquiries through to successful student enrolments.
In this role you will:
- Provide excellent service and support to lead prospective domestic students through each stage of the student recruitment process, from initial contact to successful course enrolment.
- Engage with leads quickly to assess their suitability and facilitate their conversion into applicants.
- Relay insights from enquiry activities, lead qualifications, and call campaigns to highlight areas for improvement and opportunities for innovative strategies.
- Foster a culture that embraces collaboration, engagement, excellent customer service, ongoing improvement, and accountability.
- This continuing position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land)._
**How will you inspire us?**:
You will have:
- Highly effective communication skills, including the ability to quickly form relationships with diverse individuals.
- Demonstrated experience in customer service across a variety of channels.
- Ability to adapt and problem solve efficiently in high pressure situations.
**What we offer**:
The remuneration for this position is from $77,858 to $90,316 + 17% superannuation and is commensurate with skills and experience.
**_ We offer a range of benefits and employment conditions that help you balance your commitments, stay healthy, and work effectively. For information on our employee benefits (such as leave, adaptable working, discounts in private health insurance and gym memberships, and salary packaging) please visit _**_here_**_._**
**About our University**:
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.
**Your next steps**:
- Important information before you apply:_
- Applications for this position will only be accepted from those with Australian residency or a valid work permit.- Your resume.
- A statement addressing the following two targeted questions:
**Effective Communication**
Give an example of how you used your communication skills to build rapport with a prospective student or client. What was the result?
**Adaptability and Resilience**
Describe a time when you faced a significant challenge or setback in a customer service or administrative role. How did you adapt to the situation and what steps did you take to overcome the challenge?
**_ Please upload your Cover Letter and response to the targeted questions as one PDF document. _**_This document should not exceed 3 pages._
- We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process._
**Contact Us**:
**Closing date: Thursday 12 September, 2024 at 11.59pm AEST**
**We are excited to be Looking Ahead with you**
- We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do._
LI-CP1
📌 Conversion Officer (Domestic)
🏢 University of Newcastle
📍 Callaghan