Senior Business Analyst - Enterprise Solutions
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Senior Business Analyst - Enterprise Solutions
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About Us
Making a meaningful difference with mission-critical software that empowers communities to thrive.
About Us
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.
It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The Key Accountabilities Of The Role
* Develop comprehensive functional requirements documentation that defines how all components of the ReadyTech Government enterprise solution should work together
* Create detailed business requirements and functional specifications for critical solution capabilities including user management, data integration, document workflows, and business processes
* Define cross-functional business process standards and requirements to ensure consistency across the enterprise solution
* Lead detailed business process mapping and requirements analysis between SynergySoft, CouncilWise, and ReadyCommunity to enable successful customer migrations
* Provide business analysis expertise for critical & high-priority customer implementations, ensuring successful reference cases moving forward
* Establish business analysis methodologies, templates and best practices that can be adopted by the broader product team
The Key Responsibilities Of The Role
* Create comprehensive business process documentation showing how all ReadyCommunity solution components should work together, establishing the master requirements framework for our enterprise solution
* Define detailed data requirements, business rules, and process flows for cross-functional capabilities
* Establish consistent patterns and standards for how data, workflows, and business processes should flow between solution components
* Lead detailed business process mapping and gap analysis between SynergySoft and ReadyCommunity to ensure safe customer migrations
* Support the Dardanup Council implementation with business analysis expertise and requirements definition
* Develop templates, methodologies, and guidance to build long-term business analysis capability within our team
* Collaborate with product managers to ensure functional requirements align with product roadmaps and user needs
* Work with the Senior Design Manager to ensure business requirements support exceptional user experiences
* Facilitate requirements gathering workshops with stakeholders to capture and validate business needs
* Document business requirements clearly, with detailed functional specifications for implementation teams
* Mentor and develop business analysis capabilities within the broader product team through knowledge sharing
The Key Requirements For The Role
* Exceptional business analysis capabilities with demonstrated experience creating comprehensive functional specifications for enterprise software
* Outstanding analytical thinking and problem-solving abilities with strong attention to detail
* Excellent communication skills with the ability to translate complex business requirements into clear, structured documentation
* Strong facilitation skills for requirements gathering workshops and stakeholder validation sessions
* Ability to balance ideal business solutions with technical constraints and implementation realities
* Advanced experience in business process mapping and workflow analysis
* Demonstrated ability to understand and document complex business rules, calculations, and government regulations
* Strong data analysis and data mapping skills with experience in system integrations
* Systems thinking with the ability to understand how different business processes and systems interact
* Ability to thrive in a fast-paced environment while maintaining exceptional attention to detail
* Deep understanding of business analysis methodologies and best practices for enterprise software projects
* Comprehensive knowledge of functional specification approaches and business requirements documentation standards
* Strong understanding of data analysis, process mapping, and business rule documentation techniques
* Solid familiarity with local government workflows and processes, with deep local government experience highly valued
* Knowledge of enterprise software integration patterns and business process optimization
* Understanding of regulatory compliance requirements and governance in local government settings
* Knowledge of agile development methodologies and how BA work fits within product development cycles
* Appreciation for the unique challenges and requirements of local government software systems
* 8+ years of business analysis experience with at least 5 years in enterprise or local government software environments
* Demonstrated experience creating detailed functional specifications and business requirements for complex enterprise systems
* Track record of successful system implementation projects and business process improvement initiatives
* Experience with data mapping, gap analysis, and migration requirements for system transitions
* Background in defining cross-system business process standards and integration requirements
* Strong portfolio demonstrating both strategic business analysis and detailed specification creation
* Experience in B2B or local government software strongly preferred, with local government software experience a huge plus
* Proven track record of translating complex stakeholder needs into clear, actionable business requirements
* Experience collaborating with product management, development teams, and implementation consultants to deliver successful solutions
* Familiarity with financial, property management, or regulatory systems is highly desirable
Why You Should Become a ReadyTecher
* A day off for your birthday- hip hip hooray
* Additional 4 days of leave each year
* ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
* Hybrid work, with in-house baristas in Australia via the Ready Beans team
* Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
* Paid parental leave
* Additional paid leave for miscarriage, endometriosis and menopause
* Volunteer leave
* Flu vaccinations
* And plenty of ReadyTech merch drops along the way
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers
Position description Apply now
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Research, Analyst, and Information Technology
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