Sage Wollongong is recruiting for a talented & detail-orientedNight Auditorto join our Reception team. You will be responsible for auditing & administrating the Hotel's operating departments, whilst delivering exceptional hospitality & ensuring that our guests are welcomed and assisted throughout their stay.
About the Hotel:
Sage Hotel Wollongong boasts a key location against a stunning southern coastal backdrop. Offering 168 guest rooms, generous conferencing facilities, Coldwater Creek Barand Five Islands Restaurant; we invite our guests to make the most of Wollongong.
About the Role:
Based at the Front Office, ourNight Auditoris responsible for delivering exceptional hospitality, whilst ensuring the accurate administration of guest billing & reservations. You will be responsible for ensuring the smooth running of the front desk operations during the overnight period.
Position Responsibilities:
- Night Shift from 11pm - 7am. Must be available to work on a rotating roster, weekends and public holidays.
- The accurate recording and breakdown of Room Tariffs / Packages on the PMS for all guests.
- Verifying & auditing payment records within the PMS & Credit Card Terminals
- Administrate guest billing & reservations enquiries smoothly & accurately
- Answer all incoming calls promptly and pleasantly and provide appropriate assistance
- Regular reporting of maintenance requirements and scheduling repairs at appropriate times to keep all areas looking and functioning optimally.
Skills & Experience:
- Experience in a Hotel reception environment, working with a property management system (ie: OPERA)
- Professional verbal and written communication skills and an eye for detail
- Impeccable grooming and presentation
- The ability to multi-task, work under pressure and problem solve effectively.
- The flexibility to work a 24/7 roster, including public holidays and weekends.
- A current First Aid Certificate and RSA Qualification
- Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
- Experience in overnights and auditing seen as advantageous
In return we offer:
- Career growth opportunities throughout the Pro-invest Hotels.
- Food & Beverage and accommodation discounts across the Pro-invest Hotels
- An EAP program and steadfast commitment to creating a positive staff culture
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