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Homecare Equipment has a long and committed history in the healthcare industry across SA and continues to work toward enriching the lives of everyone we work with across our stores in Beverley, Mile End, Port Pirie and Mount Gambier as part of the growing Country Care and KCare Healthcare Solutions Group.
We are an innovation company based on family values, passionate about our people and improving the everyday lives of our customers with over 740 staff throughout a wide variety of operations across Australia.
Based at Beverley as the Customer Service Officer, you will deliver excellence in service within our showroom, assisting with in house sales processing along with supporting administration functions required with the team across our various service and NDIS contracts.
A National Police check and evidence of Covid and current flu vaccination is required for this position.
Primary Responsibilities
* Provide excellent customer service over the phone and via email regarding the sale and supply of mobility and healthcare equipment
* Actively contribute as a team player to achieve departmental Key Performance Indicators including volume of processed orders, accuracy and phone calls receive
* Answer telephone queries and provide assistance to customers
* Undertake debt collection for the store
* Operate Point of Sale systems effectively
* Generate invoices and maintain accurate records
* Coordinate delivery schedules and follow-ups
* Process orders and correspondence through the online portals
Skills & Experience
* Previous experience in administration role
* High attention to detail and excellent computer literacy and accuracy
* Excellent literacy and numeracy skills
* Demonstrated attitude of service and experience in providing excellent customer service
* Experience in operating POS and cash handling
* Opportunity to join a fantastic team and be part of a growing business venture
* Discounted Health Insurance
* Training and development programs to enhance your skills
* Supportive and inclusive work environment
* Free Health Checks
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* Your application will include the following questions: How many years' experience do you have as an office administrator? Which of the following statements best describes your right to work in Australia? Do you have experience in administration? Do you have customer service experience? Do you have previous invoicing experience? Which of the following Microsoft Office products are you experienced with? What's your expected annual base salary? Which of the following statements best describes your Covid-19 vaccination status?
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