Overview
We are Woolworths Group. We are seeking a customer-centric and highly detail-oriented Account Assistant to provide exceptional service to our customers. This role involves proactively managing customer accounts, ensuring we consistently deliver on our promises, and supporting the Key Account Manager to drive sales opportunities. Key responsibilities include managing customer master data, order management, claims administration, and the administration of promotional programs.
We are seeking a permanent opportunity based in Sydney.
What You’ll Do
- Customer Management: Handle the creation, maintenance, and discontinuation of product ranges for specific customer groups, including exclusive articles.
- SAP Master Data: Maintain and load critical product and pricing data into SAP.
- Customer Support: Manage the sales support email and phone line.
- Query and Order Resolution: Take full ownership of resolving all customer queries and ordering needs from start to finish.
- Sales Order Management: Oversee the sales order process, including checks, error resolution, and creating manual orders.
- Cross-Functional Support: Provide administrative support by arranging meetings, processing customer claims, and raising IT service tickets.
What You’ll Bring
- Intermediate skills in MS Excel/Word and Google functions
- Experience using SAP
- Previous experience in an Administration Role or Customer Service / Buying environment with robust customer communication skills (written, verbal)
- Demonstrated ability to work to deadlines with tight time constraints
What You’ll Experience
- Hybrid Flexibility: Blend in-office engagement with work-from-home opportunities for a balanced work week.
- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- Team discounts across Woolworths Group brands and a robust rewards program that celebrates purpose-driven work.
- 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave (eligible from the first day of employment).
Company Values
Everyone belongs at Woolworths Group. We aim to create an inclusive workplace where everyone can be their best selves and reach their full potential. Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and enable better problem solving.
Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries
- Retail
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📌 Sales Account Assistant
🏢 Woolworths Group
📍 City of Sydney