Claims Officer - Motor Vehicle Insurance | Work from Home
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You would be working for AAMC - Australian Accident Management Commercial - Australia’s No. 1 accident management company with a strong focus onMotor Loss Assessing.
AAMC is a national company with a geographical footprint in every state and territory overseen by proactive, experienced, qualified and 'hands on' leaders who are there to support your success
AAMC Team Values
Our staff members support and shape the culture of AAMC by promoting and modelling our Team Values of:
Enjoy– We enjoy what we do and constantly strive for success as a team
Passion - Putting what’s best for our clients, their customers, and each other is at the heart of everything we do
Integrity– We act with humility and foster an environment where people can put forward ideas to make a difference
Curiosity – We explore ideas and are always looking for recent ways to make AAMC the best it can be
About the Role - 100% Work from Home
We are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/assessing environment.People who understand the end-to-end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.
You will be responsible for a large and fast-moving portfolio of motor vehicle insurance claims that specifically manage the repair process.You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.
Daily responsibilities are varied and include:
Telephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc.)
Reconciliation of accounts receivable
Critical thinking to negotiate and resolve a variety of disputes with multiple stakeholders
Assist insurers with recovery action
Utilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)
Skills & Experience
Insurance experience
Intermediate knowledge of Microsoft Office suite, including Outlook
Demonstrated exceptional customer service
Ability to interact in a diverse environment
Advantageous
Claims management/assessing experience
Ability to work independently and within a team
Demonstrated time management skills in a rapid-paced environment
Ability to rapidly adapt to seasonal workflow.
Remuneration
Hourly Rate reflective of experience + Super
Work Type
AAMC prides itself on its professional yet friendly culture where everyone has a 'can do' approach and a focus on the provision of our unique and exceptional customer service.
A comprehensive training and mentoring program on offer for the successful applicant and also continuous learning and development opportunities available.
Location
Work from your home-based office full time.
How to Apply
Click on “Apply Now”. Important : Please provide a cover letter stating your experience in managing an insurance claim, accompanied by a resume indicating allinsurance experience.
If suitable applications are received, this position may be filled earlier.
Successful applicants will be required to obtain a National Australian Police Check
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Your application will include the following questions:
Have you worked in a role which requires a sound understanding of claims management processes? Which of the following statements best describes your right to work in Australia? How many years' experience do you have in the insurance industry? What's your expected annual base salary? Do you have experience lodging & processing insurance claims? How many years' experience do you have as a Claims Officer? How much notice are you required to give your current employer? How many years' experience do you have as a Call Centre Operator?
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