Job Title
Guest Services Manager Role
We are seeking a skilled and charismatic Guest Services Manager to lead our front office and guest services team with inspiration and vision.
Responsibilities:
* Provide inspiring leadership to the front office and guest services team
* Resolve guest issues with empathy, urgency, and professionalism
* Maintain high visibility in public areas during peak times
* Collaborate across departments for seamless operations
* Monitor service standards and coach team members for continuous improvement
* Support payroll, scheduling, and administrative processes
* Implement guest recognition programs and service recovery plans
* Conduct training and support team development
* Uphold property policies and ensure fair, consistent application
* Assist with front desk duties during high-demand periods
* Respond to emergencies and follow safety protocols
Qualifications:
* Experience in guest services
* Strong leadership and communication skills
* Calm under pressure
* Solutions-focused mindset
* NNSW RSA certification
* Full working rights in Australia