Job Title: Customer Success Executive (Remote)
Company: The Flex
Location: Sydney, New South Wales, Australia (Remote-First)
About The Flex
The Flex is reinventing the global rental experience, offering a proprietary Property Management System (PMS) that automates operations and delivers frictionless experiences for guests and landlords. The company is scaling rapidly and assembling a team of high-performing, proactive A-Players.
The Role
As a Customer Success Executive, you will be the human backbone of an automated ecosystem, ensuring guests and landlords enjoy a seamless rental journey.
Key Responsibilities
- Serve as the primary point of contact for guests and landlords via chat, email, and phone.
- Guide new landlords and partners through the PMS platform.
- Troubleshoot operational and technical issues, escalating as needed.
- Track satisfaction metrics, gather feedback and identify trends to improve service.
- Collabórate with Operations, Product and Tech to refine processes.
- Identify upselling and retention opportunities.
What You Bring
- Exceptional written and verbal communication skills.
- Experience in customer success, hospitality or property management.
- Confidence using CRM systems, PMS tools and digital support platforms.
- Strong problem‑solving, time‑management and organizational skills.
- High emotional intelligence: empathy, patience and composure under pressure.
- Fluency in English (French or other languages are a robust plus).
Why Join The Flex
- Make an impact by redefining how the world rents.
- Global exposure: work with a high‑performing international team.
- Career acceleration as The Flex expands worldwide.
- Competitive compensation with results‑driven bonuses.
- Remote‑first culture: work from anywhere; outcomes over hours.
Job Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Other
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