Assistant Director – SAP Applications Support
5 months contract with extension
VIC
Must be able to obtain Baseline
DFP Recruitment is seeking an experienced
Assistant Director – SAP Applications Support
to join our Government Client team.
Role responsibilities
* Communicate effectively, both verbally and in writing, with business stakeholders, technical teams, and customers.
* Provide guidance and mentoring to junior team members, supporting task delivery while retaining ownership of complex user and system-related issues.
* Investigate, triage, and resolve Level 2 incidents and service requests in a timely manner.
* Apply ITIL best-practice methodologies for incident and service request management.
* Analyse complex business issues to determine whether they are system-related (IT) or business rule/operational in nature.
* Manage and resolve incidents, including critical and escalated issues assigned to the team.
* Conduct data analysis and reporting using Microsoft Excel, identifying trends and root causes of data-related issues.
* Lead engagement with external shared services or Production Support teams, clearly communicating issue priorities to ensure timely resolution.
* Coordinate change management and release activities, including UAT/BVT coordination, stakeholder communications, and representation at CAB meetings as required.
* Troubleshoot ICT and business application incidents with a structured and analytical approach.
* Translate technical issues into clear, understandable information for non-technical users.
* Analyse and report data using Microsoft Excel, including advanced functionality.
* Experience in using these system- SAP CRM System, SAP Payment System (SAP PSCD), SAP Participant/Provider Portals, Microsoft Excel (Proficient advanced skills)
Skills
* Proven experience in SAP Application Management, including supporting complex SAP environments across incident management, change management, and application support.
* Experience working in regulatory, government, or human services environments, with a strong understanding of compliance, governance, data protection, and reporting requirements.
* Demonstrated stakeholder and vendor management capability, working effectively with business users, IT teams, and external vendors.
* Leadership and coordination skills, including experience leading application support teams or functional specialists, developing staff capability, managing workloads, and driving continuous improvement.
* Strong commitment to accessibility, with an openness to new approaches and enthusiasm for accessible design and development.
* Experience managing complex SAP data models and enterprise environments.
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact
Deepika
at
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