Job Title:
DRIVES Customer Support Specialist
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Description:
We are seeking an experienced customer support specialist to join our team. The successful candidate will be responsible for providing high-level technical advice and resolving system application problems.
This is a full-time role for a temporary period, with a fixed-term contract. The position is office-based in Newcastle and requires 5 days of work per week.
The ideal candidate will have expertise in communication, problem-solving, empathy, and conflict resolution. They will also possess strong analytical skills and the ability to interpret and apply legislation.
In this role, you will work as part of a team delivering on-line support to DRIVES users, analysing, investigating, and resolving system application problems. You will also provide high-level technical advice relating to the operation of the DRIVES software to various users.
The key responsibilities of this role include:
* Providing high-level technical advice and resolving system application problems
* Delivering excellent technical customer service by investigating and analysing errors and anomalies
This is an exciting opportunity for a motivated individual who is looking to explore their potential and try something new. If you have a passion for delivering exceptional customer service and are skilled at analysing and investigating issues, we encourage you to apply for this role.
We offer a wide range of benefits to our employees, including flexible and hybrid work options. We are committed to creating a diverse and inclusive workplace culture that values and respects all individuals.
If you are interested in this opportunity, please submit your application as soon as possible. We look forward to hearing from you.
Safety, Efficiency, and Excellence: Our Core Values
We are committed to providing a safe, efficient, and excellent service to our customers. Our core values drive everything we do, from the way we interact with our customers to the way we deliver our services.
We believe in fostering a positive and respectful work environment that encourages collaboration, creativity, and innovation. We value diversity and inclusion, and we are committed to creating a workplace culture that is free from discrimination and harassment.
We strive to exceed our customers' expectations by providing exceptional service and exceeding their needs. We achieve this through our commitment to safety, efficiency, and excellence in everything we do.
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